HAP™
HEALTH ADVOCACY PROGRAMS
Provide member outreach for chronic care management initiatives
Trust isn’t a commodity. It’s precious. But how do you develop trust? Through personalized member advocacy, like programs that address chronic care management.
That’s how Outcomes Health’s Health Advocacy Programs (HAP™) can help. Outcomes Health identifies gaps in care and provides outreach to help clients meet their goals – whether it be for HCC management programs, HEDIS® rate improvement, or to supplement their disease management initiatives. Our experienced Health Advocates provide education and offer 3-way calling assistance to schedule appointments with providers. Documentation is faxed to the providers upon scheduling of the appointments and follow-up calls are made to ensure that the schedules are kept.
Powerful technology enables us to acquire and review member-level data throughout the year, providing chronic care management insight to and fostering member/provider interaction. But only specially trained professionals personally deliver your health advocacy message – whether it’s a welcome for new members or tips for chronic care management.
We remove possible obstacles by arranging translation services for non-English speaking individuals and transportation where needed. Let Outcomes Health make the connections you need in multiple ways:
- New Member Welcome Programs
- Health Risk Assessments
- Member Retention/Member Recertifications
- SNP Programs and Initiatives
- ER Follow-up Assessments
- Prevention and EPSDT Outreach
- Disease Management Support Services
- HEDIS® Member Outreach
- Care Gap Outreach
- Health Care Reminder Calls
- Three-way Call, Provider Appointments
- Customized Member Outreach Programs